You’re sitting at home, patiently awaiting the credit alert after just learning that the payment has been made. Before you know it, the day is already ended as the minutes turn into hours. You received a confirmation from the sender confirming the transaction was successful, along with your evidence. Why then, do you not have the money?
Several variables, including the money transfer platform you choose, your location, the network, and the platform requirements, can influence how quickly an overseas payment is executed.
The days of sending money overseas only through traditional financial institutions like banks are long gone, owing to technology, which has allowed for the development of several payment platforms. You may now do so comfortably from your home and with ease. These money transfer platforms are a better substitute for financial institutions because they are quicker and simpler. It would be a good idea to be aware that using these platforms’ services does not guarantee that your transactions will be quick and easy. Due to this, you must make sure to search, evaluate the features of these platforms, and choose the one that best suits you. At ATLMoney we can guarantee, that your transactions will be swift and straightforward. All payments are processed within a maximum of 24 working hours, depending on the mode of payment. Mobile wallet payments, for instance, are processed instantly.
As the recipient, you may not have much control over the transaction like the sender, but you can provide guidance and offer some tips, which will help prevent delays. Some of these are;
Ensure that you provide correct and updated information to the sender to prevent delays: When using our platform to make a payment, the sender will be asked to submit information about the receiver as well as certain personal facts like your location. Before submitting, he or she should enter the information and always double-check it. Failure to do so could result in a delay brought on by mistakes or inaccurate information. The delay in your transaction is due to a platform’s ability to identify data entry mistakes or inaccurate information.
Verification procedure: Specific KYC documents, such as an international passport or driver’s license, may be required to prevent fraud and misrepresentation. The sender should ensure that these documents are legible and include all pertinent information, such as identification numbers. If not, our system might deny your request, which might postpone things.
Ensure that the network is stable and that his/her device is linked to a wireless fidelity network (WIFI) or the internet: the sender must be in a location with network connectivity while using a money transfer platform like ATLMoney; otherwise, the payment might not be processed. The device’s internet speed may affect how quickly the payment is processed.
The individual conducting the transfer should also make calculations in advance and confirm that the account from which the money is to be deducted, has sufficient funds: he/she can use our built-in calculator to estimate the total amount to be sent before making any payments.
As the recipient, you should also check that your device is connected to the internet to receive notifications should a problem emerge or if we need more information from you.
We work hard every day to make your payments simple and quick. But occasionally, things can happen that are out of our control, including technical issues. Because of this, we have a customer care team on duty around-the-clock to address any questions or grievances that you may have. If the problem is on our side, it will be fixed right away; however, if the problem is on the side of our partner, you might have to wait until it is fixed. This may occasionally require us to update our website and services to reflect this.
ATLMoney is a payment platform trusted worldwide. With our office located In London, United Kingdom, we handle thousands of transactions daily and our sole mission is to make money transfers transparent and secure for everyone.